Shipping and returns

Orders purchased on the UNIPD Store website may be shipped by courier within Italy as well as other European Union Member Countries.

Shipping Rates
Within Italy: euro 8
All other European Union member states: euro 22

Delivery time
SHIPPING WITHIN ITALY: approximately 1 to 2 working days from date of order confirmation
SHIPPING TO ALL OTHER EUROPEAN UNION MEMBER STATES: approximately 2 to 3 working days from date of order confirmation

Please note that if no one is home at the time of delivery, the courier will leave a notice and any additional delivery costs or restocking costs must be paid directly to the courier. If the goods purchased are not collected within 10 business days, orders will be returned to back to the University and the buyer will be responsible for both the storage costs, the return to sender shipping costs. Re-shipments of goods can be requested again via e-mail within 10 days from the return notice. After this period, the customer will have lost the right to purchase and his payment will be used to cover the expenses and services performed by the sender

FREE IN STORE EXCHANGES

You may exchange items within 30 days from the purchase date indicated on the receipt; all exchanged items must be intact and unused.

The change can be made free of charge by going to the UNIPD Store – Palazzo BO and presenting the relevant receipt, the change can be made with one or more products of equal or greater amount, in the latter case the difference must be paid.

Alternatively, the customer will bear all the shipping costs and can exchange the goods only with items of equal value. The request, specifying the number and date of the order and the number and date of the receipt, must be sent in advance tounipdstore.palazzobo@unipd.it

Free pick-up in-store

Customers are welcome to pick-up orders at the UNIPD Store located in Palazzo Bo. Please be sure to bring a copy of the order confirmation email indicating the purchase order number.
This shipping method is available for all products and is free of cost.
Items are available for in-store pick-up within 24 hours of receiving your confirmation email
and will remain in stock up to a maximum of 15 days from the date of purchase.

RETURNS

If goods received differ substantially from what is advertised on the website or do not correspond to the expectations of the customer, customers may return item within ten days of receiving the product. Conditions for the exercise of this right include the substantial integrity of the product and its packaging.

To exercise the right of retunr, a registered letter with return receipt must be sent to: UNIPD Store of the University of Padua c / o University of Padua Fundraising Office – Merchandising Sector Via VIII Marzo n.2 35122 PADUA ITALY. The letter must indicate the manifestation to exercise the right of withdrawal (Legislative Decree 185 / 99 of 22 May 1999, implementing the community directive 97/07 / EC) and provide the following:

• The order code indicated on the confirmation e-mail.
• The product code for the returned item.
• All personal data (surname, name, address, telephone number and holder of the current account to which the refund is to be made, ABI and CAB codes of the bank).

UNIPD Store will make a bank transfer to the account number provided, communicating it via e-mail. Refunds do not include shipping costs.